novomind Self Service Suite^TM Express is an entry-level multi-channel eCRM package. It contains communication modules designed to meet call center and customer service center needs in full - slashing costs and boosting customer satisfaction:

The e-mail management system novomind iMail^TM Express processes high volumes of e-mails, fax and letters fast and effectively. novomind TrueTALK^TM Express sets up a live chat between customers and service centers. And novomind IQ^TM Express enables you to implement Self Service FAQ centers, virtual agents and chatbots on your website.

The novomind Self Service Suite^TM Express Edition comes free of charge and includes a range of functions from novomind’s comprehensive Self Service Suite^TM. It can be installed on any size host machine linked to any number of CPUs. However, the Express Edition limits use to:

• a maximum of 10,000 e-mails per month and 10 concurrent agents
  for novomind iMail^TM;
• 5 concurrent users for novomind IQ^TM; and
• 3 concurrent agents for novomind TrueTalk^TM.