novomind IQTM Express

  • Website implementation of virtual agents and/or FAQ centers to optimize customer service and enhance the overall customer experience.
  • Fully automated customer self service available 24/7 to website visitors.
  • Virtual online personalities (chatbots, virtual agents) provide the human touch through a text interface that uses everyday language.
  • Natural language, artificial intelligence (AI) dialog engine that seamlessly interprets everyday language to guarantee customers top-level responses.
  • Integration modules to link in CMS systems and external knowledge.
  • IQ Analyzer analyzes user behavior to generate in-depth reports and optimize dialog quality.
  • novomind Composer authoring system.
  • The Express Edition limits use to 5 concurrent users.

IQTM features

novomind TrueTALKTM Express

  • Text chat provides website visitors with instant support.
  • One agent manages 4 concurrent customer chats for maximum efficiency.
  • Supervisor can use the novomind Composer to generate suggested responses.
  • The Express Edition limits use to 3 concurrent agents.

TrueTalkTM Fact Sheet

TrueTalkTM features

System requirements:

  • Operating system: Microsoft Windows 2003 Server (all versions), Novell Suse Linux Enterprise 10, Red Hat Linux Enterprise Linux 5, Debian GNU/Linux 4.0 r2
  • Hardware: X64, AMD64, X86 CPU from 1.6 GHz (32/64 Bit), 1 GB available memory, 10 GB available disc space
  • Database: Oracle 9i or 10g (all versions including 10g Express), Microsoft SQL Server 2003/20005 (all versions including 2003 Express Edition)
  • Web server: Apache or Microsoft IIS