• “Transmission report” calculates the number of external transmitted e-mails per e-mail address of a recipient.

• “Duration report” finds out the processing length per agent for finished e-mails (answered or deleted) in a period. The result can be classified  into categories and agents. In addition, it is possible to show answered e-mails in the drilldown.

• “Bandwidth report” calculates per category the number of all finished or deleted e-mails and their service level in a selected period. Additionally the capacity of definable service level-bandwidth finished mails can be determined.

On the occasion of the “Annual Self Service Conference” (September 2008, Hamburg, Germany) the novomind Self Service Suite™ 6.0 was released. The version 6.0 will be available for the ecrm4free user in February 2009. In the following months the “New Features” will be introduced.