novomind has adapted its Self Service Suite 6.0 continuously to future requirements. The latest version has been improved in 70 different ways. Among the most important updates have been the comprehensive analysis tools. For example, customer service centres can obtain an accurate overview of which queries in each category have been answered over which periods. This allows them to recognise bottlenecks earlier on, and to do something about them in good time. This in turn protects customers from unpleasant delays.

novomind AG will be present at CeBIT, in Hall 6, Booth G60 (Webciety-Area). There the Hamburg-based software company will be presenting its innovative solutions for digital customer communication.

Download at http://ecrm4free.com/downloads