The new Self Service Suite 6.0 Express Edition will be available to the start of CeBIT in Hanover (3-8 March, 2009) - the world’s largest trade fair showcasing digital IT and telecommunications solutions.

From 17 to 19 February 2008, novomind AG will be at CallCenterWorld in the Estrel Convention Center Berlin, hall 5, stand A2, where the Hamburg-based software developer will be presenting its innovative solutions for digital customer communications.

The novomind Self Service Suite 6.0 will soon be available for download.

On basis of suggestions from novomind iMail™ Express users we changed the build-in standard text recognition procedure from rule-based analysis to our statistical analysis method. The rule-based method managed with novomind composer still remains in the system and should be used for more specialized text recognition purposes. The statistical engine is automatically trained using a relevant test set for all categories. Therefore, you can achieve very fast first successes in the text recognition. 

Download now at http://ecrm4free.com/downloads

- New HTML-Editor with a lot of more features in formatting

- You can configure the spelling check in such a way that it works during the input of the agent’s  answer (with AJAX / IE7)

- and also a lot of more features which improve the convenience in handling the novomind iMail™ Agent.

• “Transmission report” calculates the number of external transmitted e-mails per e-mail address of a recipient.

• “Duration report” finds out the processing length per agent for finished e-mails (answered or deleted) in a period. The result can be classified  into categories and agents. In addition, it is possible to show answered e-mails in the drilldown.

• “Bandwidth report” calculates per category the number of all finished or deleted e-mails and their service level in a selected period. Additionally the capacity of definable service level-bandwidth finished mails can be determined.

On the occasion of the “Annual Self Service Conference” (September 2008, Hamburg, Germany) the novomind Self Service Suite™ 6.0 was released. The version 6.0 will be available for the ecrm4free user in February 2009. In the following months the “New Features” will be introduced.

From 19 to 21 February 2008, novomind AG will be at CallCenterWorld in the Estrel Convention Center Berlin, hall 5, stand A2, where the Hamburg-based software developer will be presenting its innovative solutions for digital customer communications.