• “Transmission report” calculates the number of external transmitted e-mails per e-mail address of a recipient.

  • “Duration report” finds out the processing length per agent for finished e-mails (answered or deleted) in a period. The result can be classified  into categories and agents. In addition, it is possible to show answered e-mails in the drilldown.

  • “Bandwidth report” calculates per category the number of all finished or deleted e-mails and their service level in a selected period. Additionally the capacity of definable service level-bandwidth finished mails can be determined.