• Mail management for all customer types
• Enterprise mail management (e-mails, faxes, whitemail) to handle customer inquiries across the board: simple questions, complaints, orders, outbound e-mails, etc.
• Self-learning artificial intelligence engine for automatic classification, clustering and suggested responses resulting in high quality answers that meet the challenge of mass communication and high customer expectations.
• Modular system with interfaces for all common ERP, CRM and DMS systems: SAP, Siebel, File Net, SER, Oracle, Saperion, etc.
• Based on novomind iMail^TM core technology, offering maximum scalability and the capacity to field as many as 5 million inquires a year for up to 1,000 users at a time.
• Upgrade possibility for PBX systems integration (blended agent). Available for Avaya, Siemens, Alcatel, etc.
• The Express Edition limits use to a maximum of 10,000 e-mails per month and 10 concurrent agents.

Fact sheets and features:

• iMail^TM Fact Sheet
• Core Engine features
• Routing features