novomind iMailTM Express

  • Mail management for all customer types
  • Enterprise mail management (e-mails, faxes, whitemail) to handle customer inquiries across the board: simple questions, complaints, orders, outbound e-mails, etc.
  • Self-learning artificial intelligence engine for automatic classification, clustering and suggested responses resulting in high quality answers that meet the challenge of mass communication and high customer expectations.
  • Modular system with interfaces for all common ERP, CRM and DMS systems: SAP, Siebel, File Net, SER, Oracle, Saperion, etc.
  • Based on novomind iMailTM core technology, offering maximum scalability and the capacity to field as many as 5 million inquires a year for up to 1,000 users at a time.
  • Upgrade possibility for PBX systems integration (blended agent). Available for Avaya, Siemens, Alcatel, etc.
  • The Express Edition limits use to a maximum of 10,000 e-mails per month and 10 concurrent agents.
 Fact sheets and features:

System requirements:

  • Operating system: Microsoft Windows 2003 Server (all versions), Novell Suse Linux Enterprise 10, Red Hat Linux Enterprise Linux 5, Debian GNU/Linux 4.0 r2
  • Hardware: X64, AMD64, X86 CPU (32/64 Bit) from 1.6 GHz, 1 GB available memory, 10 GB available disc space
  • Database: Oracle 9i or 10g (all versions, including 10g Express), Microsoft SQL Server 2003/20005 (all versions including 2003 Express Edition)
  • Web server: Apache or Microsoft IIS
  • E-mail server: POP3 or IMAP, SMTP