novomind iMailTM automatically assigns incoming e-mails to freely definable categories. The recognition rate is an outstanding 80%. E-mails are then forwarded to the relevant recipient or expert staff member.
novomind iMail Supervisor
The novomind iMail Supervisor is the central administration desktop for call center supervisors and team leaders.
novomind Composer
The novomind IQ Composer is used to create both IQ Agent and novomind iMail knowledgebases.
IQ Analyzer
The novomind IQ Analyzer is a statistical tool. It logs and displays valuable data that can be used by companies, marketing representatives and authors working with novomind IQTM.
novomind TrueTALK Agent Desktop
novomind TrueTALKTM is novomind’s intelligent eCRM software solution. It maximizes efficiency by linking customers up with a human dialog partner.
novomind TrueTALK Admin Desktop
The Admin Desktop is used to manage the TrueTALKTM system.