The novomind Self Service SuiteTM Express is free of charge. The documentation included with the download contains all the information you will need to install, implement and configure your system.

Additional packages (in german or english) are available at a premium for companies who need priority access to novomind experts and high-speed support.

Buy Support


Power Workshop Power Workshop:

Learn more about the technical und business sides to implementing successful and effective customer service and take away a list of recommendations tailored to suit your company’s needs:

  • See how your company’s e-services currently measure up.
  • Attend a presentation that takes an in-depth look at current e-service trends.
  • Find an e-services approach that reflects your company’s goals.
  • Summarize finding and plan what to do next.

The Power Workshop includes

  • a one-day on-site visit from an expert consultant
  • a list of recommendations based on the workshop and tailored to your needs.

Package price: EUR 2,000 (excluding tax, including travel expenses*)
Buy Support

[up]


Individual Training and Consulting Individual Training & Consulting:

  • Training on installing and managing your system (1 day)
  • Supervisor training (1 day)
  • Knowledge base optimization (1 day)
  • On-site support on live launch date (1 day)
  • Back-end (SAP, Siebel, SER, Saperion, etc.) integration workshop (1 day)
  • Blended agent workshop (Avaya, Alcatel, Siemens, etc.) (1 day)
  • Installation help by web conference or by phone (1 day)

Price per day: EUR 2,000 (excluding tax, including travel expenses*)
Buy Support

[up]


Implementation Implementation novomind iMailTM:

novomind experts will implement iMailTM * for your company. Our aim is to provide you with competent specialist service guaranteeing maximum efficiency in a minimum timeframe and effective.
The implementation starts with a kick-off meeting to analyze your needs. Based on this meeting, we will then install novomind iMailTM in your data center and configure it to suit your unique needs. The launch will take place immediately after the training workshop. We recommend a period of 2 to max. 3 weeks for this package.
The novomind iMailTM implementation package includes the following:

  • kick-off meeting
  • installation in your data center
  • operative training workshop
  • training workshop for Supervisors and Agents
  • creation of an initial knowledge base containing up to 10 business rules (10 categories designed to analyze and classify e-mail content automatically)
  • creation of basic templates, suggested responses, users, groups (with a maximum of 10 items in each case)
  • on-site support on launch date
  • professional project management

Complete package price: EUR 15,000 (excluding tax, including travel expenses*)

* Our sales team is pleased to make you an individual offer for implementing novomind chat systems.

Buy Support

[up]


Support Support:

E-Mail customer support lets you communicate directly with the experts at novomind. Each e-mail request will be classified and tracked individually.

  • Unlimited e-mail tickets for fast, comprehensive support from novomind experts
  • Bug fixes & minor feature enhancements
  • Operating manual (operating instructions, scalability, monitoring, troubleshooting)
  • Response time: same day service, reaction within 4 business hours (Monday-Friday from 9.00 a.m. - 6 p.m. CET, excluding public german holidays).

One-year subscription: EUR 4,020 (one live installation, excluding tax)
Buy Support

[up]


For individual price inquiries or general feedback, please contact the novomind sales team.

 

* Travel expenses cover journeys within Europe only.

 

Print This Page Print This Page